Some of you may recollect that In 2009, I conducted a survey into the use (or non use!) of mapping and modelling tools, for process improvement
Many organizations are now coming to realize the connection and the importance of fully mapping not only the process but inter-dependencies of content and process
Understanding the various “touch” and “point” touch points (so to speak) is very helpful in mapping an organization’s content flow. Surprisingly, high value content to one department is often found languishing unheeded (untouched) just around the corner in another; mapping the touch points will help ferret it out
This is one reason I often tell clients I’m going to show up dressed in a striped shirt and a whistle, for even the most gentle process mapping exercise can raise tensions that only an impartial referee can resolve
Bob Larrivee, Director and Industry Advisor – AIIM Email me: blarrivee@aiim.org Follow me on Twitter – BobLarrivee www.aiim.org/training #Mapping #content #process #ScanningandCapture #BusinessProcessManagement
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This exploits the knowledge domain mapping function of taxonomy. 2
Some organizations build out complex cost models, mapping them to roles and responsibilities, and charging project work back to the business accordingly